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Wenn Ihre Bestellung versandt wird, erhalten Sie automatisch eine E-Mail-Benachrichtigung. Wenn Sie keine Versandbestätigung per E-Mail erhalten haben, können Sie sich jederzeit in Ihr Konto einloggen, um den Status Ihrer Bestellung zu überprüfen, oder Sie klicken auf den Link "Ihre Bestellung anzeigen" in Ihrer ursprünglichen Bestellbestätigungs-E-Mail.

Wie erhalte ich meine Sendungsverfolgungsnummer?
Die Sendungsverfolgungsnummer für Ihre Bestellung wird auf der Seite "Bestellstatus" angezeigt, sobald Ihre Bestellung versandt wurde. Sie können die Bestellstatus-Seite über den Link "Ihre Bestellung anzeigen" in Ihrer Bestellbestätigung und in der Versandbestätigungs-E-Mail aufrufen. Wenn Sie Ihre Sendungsverfolgungsnummer zur Hand haben, können Sie hier den Status Ihrer Lieferung überprüfen.

Liefern Sie auch außerhalb Deutschlands, Frankreichs und Spaniens?
Zurzeit können Bestellungen, die auf Targus.com in diesen Ländern aufgegeben werden, nur an Adressen in diesen Ländern versandt werden. Für das Vereinigte Königreich besuchen Sie bitte uk.Targus.com. Um Targus-Produkte in anderen Ländern zu kaufen, gehen Sie auf unsere internationale Seite und wählen Sie Ihr Land aus.

Kann ich meine Lieferadresse ändern?
Leider können Sie die Lieferadresse nicht mehr ändern, nachdem Sie Ihre Bestellung abgeschickt haben. Bestellungen mit physischen Sendungen werden sofort an unser Auslieferungszentrum geschickt, um dort verpackt und versandt zu werden, und können weder abgerufen noch geändert werden. Wenn Ihre Sendung nicht erfolgreich zugestellt wird, wird sie an das Ausführungszentrum zurückgeschickt und Ihrem Konto gutgeschrieben.

Rückgaben und Stornierungen

Wie sieht Ihr Rückgaberecht aus?
Damit Sie sich beim Kauf von Weihnachtsgeschenken keine Sorgen machen müssen, können Sie unerwünschte Geschenke bis zum 12. Januar 2024 zurückgeben, wenn sie zwischen dem 20. November und dem 18. Dezember 2023 auf Targus.com in Deutschland, Frankreich und Spanien gekauft wurden. Nach Ablauf dieser Frist kehren wir zur 14-tägigen Geld-zurück-Garantie zurück. Ausführliche Informationen zu den Rückgaberichtlinien finden Sie in unserem Rückgabeportal.

Wie beantrage ich eine Rückgabe?
Besuchen Sie bitte unser Rückgabeportal und folgen Sie den Anweisungen. Sie benötigen Ihre Bestellnummer und die mit der Bestellung verknüpfte E-Mail-Adresse sowie den SKU-Code oder den Namen des Produkts/der Produkte, die Sie zurückgeben möchten.

Wie kann ich meine Bestellung stornieren?
Die Stornierung einer Bestellung ist nur bei Bestellungen möglich, die noch nicht versandt wurden. Bitte beachten Sie, dass wir aufgrund der Geschwindigkeit der Auftragsabwicklung möglicherweise nicht in der Lage sind, Ihre Bestellung zu stornieren. Um die Stornierung Ihrer Bestellung anzufordern, wenden Sie sich bitte an unseren Kundendienst (Montag bis Freitag, 9 bis 17 Uhr).

Wann erscheint mein Guthaben auf meiner Kreditkarte?
. Bitte erlauben Sie 10-14 Werktage, damit Rückerstattungen, die aus einer Stornierung oder Rücksendung einer Bestellung resultieren, bearbeitet werden und auf Ihrer Kreditkartenabrechnung erscheinen.

Muss ich für die Kosten der Rücksendung des Produkts aufkommen?
Kunden, die Produkte zurücksenden, müssen den Rückversand an unser Lager in den Niederlanden organisieren und bezahlen. Die Kosten variieren je nach dem vom Kunden gewählten Service und Spediteur sowie dem Ort, von dem aus die Rücksendung erfolgt. In einigen Fällen würde Targus die Rücksendung organisieren und bezahlen, aber dies würde individuell auf der Grundlage der spezifischen Umstände beurteilt werden.